Call Us
0203 951 8972
0203 951 8972
We work hard to get everything right first time. If something has gone wrong, please tell us so we can put it right. Making a complaint will not affect the service you receive.
Contact us in whichever way suits you:
Please include your name, your business name, a short summary of what went wrong and what you would like us to do.
If we need more time, we tell you why and when you can expect our response.
Reply to our response and ask for a final review. We look at your complaint again, including anything new you send us, and give you our final decision in writing within 28 days.
If your complaint is about how we handle personal data, you can also contact the Information Commissioner’s Office at ico.org.uk.